License Information

This page provides complete information regarding the legal status, regulatory standing, and compliance framework of Yoju Casino, operated for the Canadian market at yoju-casino-ca.com. The details set out below are intended to enable players, regulators, and interested parties to verify the legitimacy of the operator and to understand the legal obligations under which the platform functions.

1. Operator Identity and Corporate Registration

Yoju Casino is owned and operated by Hollycorn N.V., a company duly incorporated and registered under the laws of Curaçao, with its registered office at Hendriklaan 8, Willemstad, Curaçao. All gaming services available at yoju-casino-ca.com are provided by Hollycorn N.V. in its capacity as the licensed operator.

Players are encouraged to retain a record of this legal name for the purposes of correspondence, dispute resolution, and any formal legal communications.

2. Gaming Licence

Hollycorn N.V. holds a valid sub-licence for the provision of online gaming services, issued under the authority of the Curaçao Gaming Authority (CGA). The licence details are as follows:

• Licence Number: 8048/JAZ2020-13
• Licence Type: Online Gaming Sub-Licence (issued under the master licence held by Antillephone N.V., reference number 8048/JAZ)
• Issuing Authority: Antillephone N.V. (master licensee), operating under the oversight of the Curaçao Gaming Authority
• Jurisdiction of Licence: Curaçao, Kingdom of the Netherlands

This sub-licence grants Hollycorn N.V. the full legal right to operate online casino games, including slots, table games, and live dealer games, on an international basis. The sub-licence remains valid for the duration of the underlying master licence and is subject to ongoing compliance requirements established by the CGA.

Verification of the licence may be conducted through the official licensing portal of the Curaçao Gaming Authority at www.gamingcontrolcuracao.org.

3. Regulatory Authority

The primary regulatory authority responsible for the oversight of Hollycorn N.V. is:

Curaçao Gaming Authority (CGA) Pletterijweg 43, Willemstad, Curaçao Official website: www.cga.cw

As of December 24, 2024, online gaming regulation in Curaçao is governed by the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”), which introduced a reformed and more transparent regulatory framework. Hollycorn N.V. operates in compliance with all applicable provisions of the LOK and any transitional requirements arising thereunder.

4. Territory of Services and Eligibility

Yoju Casino provides its gaming services to eligible players in Canada, subject to applicable federal and provincial laws. The operator does not knowingly accept registrations from players located in jurisdictions where online gambling is expressly prohibited by law.

Players are solely responsible for ensuring that their access to and use of the platform is lawful in their respective province or territory. Hollycorn N.V. makes no representation that the services are appropriate or available in all locations.

Age Restriction: Players must be at least 18 years of age to register and participate in any gaming activity on Yoju Casino. Age verification is mandatory and is conducted as part of the Know Your Customer (KYC) process. Any account found to belong to a person under the age of 18 will be immediately suspended and all funds held within that account will be subject to review in accordance with applicable regulatory requirements.

5. Anti-Money Laundering and Know Your Customer Policy (AML/KYC)

Hollycorn N.V. is committed to the prevention of money laundering, terrorist financing, and financial fraud in full compliance with applicable anti-money laundering legislation and the standards set by the Financial Action Task Force (FATF), of which Curaçao’s regulatory framework is aligned.

KYC Procedures

All players are required to complete identity verification before withdrawals are processed and, in certain cases, before specific deposit thresholds are reached. The verification process requires submission of the following documents:

• Government-issued photo identification (passport, national identity card, or driver’s licence);
• Proof of residential address issued within the preceding three months (utility bill, bank statement, or equivalent official document);
• Proof of payment method ownership, where applicable.

The operator reserves the right to request additional documentation at any time, including source-of-funds documentation for higher-value transactions, in accordance with its risk-based approach to AML compliance.

AML Controls

The operator maintains an internal AML compliance programme that includes transaction monitoring, suspicious activity reporting, and ongoing staff training. Transactions identified as potentially suspicious are reviewed by the compliance team and, where required by law, reported to the competent financial intelligence authority. The operator does not process transactions from or to jurisdictions subject to international sanctions.

6. Data Protection and Privacy

Hollycorn N.V. processes personal data in accordance with its Privacy Policy, available at yoju-casino-ca.com/privacy-policy/. The collection, storage, and use of personal information is conducted in a manner consistent with applicable data protection legislation.

Personal data collected from players is used exclusively for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and the delivery of gaming services. Data is not sold to third parties for commercial purposes.

The operator implements appropriate technical and organisational security measures, including industry-standard SSL (Secure Socket Layer) encryption, to protect player data from unauthorised access, disclosure, or loss. Players wishing to exercise their rights with respect to their personal data, including access, correction, or erasure requests, may direct such inquiries to support@yoju-casino-ca.com.

7. Responsible Gambling

Hollycorn N.V. recognises that gambling can pose a risk of harm to vulnerable individuals and is committed to providing a safe gaming environment. The operator has implemented a suite of responsible gambling tools, which players may activate at any time through their account settings or by contacting the support team:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit.
• Session time limits: Players may restrict the length of individual gaming sessions.
• Reality checks: Periodic notifications reminding players of the time elapsed during a session.
• Self-exclusion: Players may request temporary or permanent exclusion from the platform. Self-exclusion requests are processed promptly and cannot be reversed during the elected exclusion period.
• Account cooling-off periods: Short-term breaks from gaming may be requested without permanent account closure.

The operator partners with internationally recognised responsible gambling organisations, including:

• BeGambleAware (www.begambleaware.org)
• Gambling Therapy (www.gamblingtherapy.org)

Players who believe they may be experiencing difficulties related to gambling are encouraged to use these resources and to contact the support team for assistance in activating self-restriction tools. Access to responsible gambling tools is available free of charge to all registered players.

8. Dispute Resolution

Hollycorn N.V. is committed to resolving player complaints in a fair, transparent, and timely manner.

Internal Complaints Process

Players who wish to submit a formal complaint are invited to contact the customer support team in the first instance via email at support@yoju-casino-ca.com. All complaints are acknowledged within 24 hours and investigated by the responsible member of the compliance or customer relations team. The operator aims to provide a final response to complaints within 14 calendar days of receipt.

Escalation

In the event that a player is not satisfied with the outcome of the internal complaint process, the matter may be escalated to the Curaçao Gaming Authority. Complaints and concerns relating to potential regulatory breaches may be submitted through the official CGA channels at www.cga.cw. Players are advised that the CGA does not act as a civil arbitrator and cannot compel the payment of specific monetary amounts; however, it may investigate operator conduct for regulatory compliance purposes.

Players retain the right to seek recourse through applicable civil courts in their jurisdiction of residence.

9. Fairness and Game Integrity

All games available on the platform are supplied by licensed third-party software providers. Random number generation (RNG) systems used in the games are subject to independent testing and certification to ensure fair and unpredictable outcomes. Players may verify the certification status of individual game providers by consulting the relevant provider’s published documentation.