Relevance verified: 2026-04-06
1. Who We Are and How to Reach Us
Yoju Casino operates this website at yoju-casino-ca.com and provides online gaming services to players in Canada. Our registered correspondence address for Canadian users is 980 Rue de la Montagne, Bureau 600, Montréal, QC H3G 1Z2. You can reach our support team by email at support@yoju-casino-ca.com or by phone at +1 (514) 555-0271.
This Privacy Policy explains how Yoju Casino collects, uses, stores, and discloses personal information when you visit our website, create an account, or use any of our services. It applies to all Canadian residents, including those in provinces with their own privacy legislation such as Quebec, Alberta, and British Columbia.
By registering an account or continuing to use this website, you acknowledge that you have read and understood the practices described here.
2. Applicable Canadian Privacy Law
Yoju Casino respects and complies with Canada’s federal private-sector privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial laws including Quebec’s Act respecting the protection of personal information in the private sector (commonly referenced as Law 25 / Bill 64), Alberta’s Personal Information Protection Act (PIPA), and British Columbia’s Personal Information Protection Act (PIPA BC).
Where Quebec Law 25 applies, residents of that province benefit from additional rights described in Section 9 of this policy. We conduct privacy impact assessments for any new project that involves the collection, use, or communication of personal information, and we maintain a register of such assessments as required by law.
3. Information We Collect
We collect personal information in several ways, depending on how you interact with our platform.
Information you provide directly. When you register an account, you give us your full legal name, date of birth, residential address, email address, phone number, and a username and password. During identity verification (KYC), we may request a copy of a government-issued photo ID (such as a passport or provincial driver’s licence), proof of address (such as a utility bill or bank statement), and, in some cases, a selfie or photograph for facial verification purposes.
Financial information. To process deposits and withdrawals, we collect payment details relevant to the method you choose. Depending on your selected payment option, this may include partial credit or debit card numbers, e-wallet account identifiers, or cryptocurrency wallet addresses. Full card numbers are not stored on our servers; that data is handled directly by PCI-DSS-compliant payment processors.
Activity and transaction data. We keep a record of your gaming history, deposit and withdrawal transactions, bonus redemptions, and wagering activity. This information is necessary for account management, dispute resolution, and compliance with anti-money laundering obligations.
Technical data. When you visit yoju-casino-ca.com, our systems automatically log your IP address, browser type and version, operating system, referring URLs, pages visited, session duration, and device identifiers. This is standard practice for operating a secure web service.
Communications. If you contact us via email, live chat, or phone, we retain records of those communications, including the content of your messages and any files you share with us.
Cookies and tracking technologies. We use cookies and similar technologies as described in our Cookie Policy available at https://yoju-casino-ca.com/cookie-policy/. You can manage cookie preferences through the settings banner on our website.
4. Why We Collect Your Information and the Legal Basis for Doing So
Under PIPEDA, we must have a legitimate purpose for collecting personal information, and we are only permitted to collect what is reasonably necessary for those purposes. For Quebec residents, we additionally rely on the grounds set out under Law 25.
Account registration and service delivery. We use your personal information to create and maintain your account, verify your identity, process transactions, and deliver the gaming services you have signed up for. This is the core purpose of collection and is based on your consent at registration and the performance of our agreement with you.
Legal and regulatory compliance. Canadian law imposes specific obligations on gaming operators and financial service providers. We collect and retain identity and transaction data to meet our obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, FINTRAC reporting requirements, and any applicable provincial gaming authority directives. In these cases, compliance is a legal necessity rather than a matter of consent.
Age verification. We are required by law and by the terms of our gaming licence (licence number 8048/JAZ2020-13) to confirm that all players are at least 18 years of age before they can deposit funds or participate in real-money gaming. We use the information you provide, along with third-party verification tools, for this purpose.
Fraud prevention and security. We analyse account activity and technical data to detect and prevent fraudulent behaviour, money laundering, account takeover attempts, and other security threats. This is done in pursuit of our legitimate interest in maintaining a safe and fair platform for all users.
Responsible gambling. We use your gaming activity data to monitor for patterns associated with problem gambling, such as extended play sessions, large or rapid increases in wagering amounts, or frequent self-exclusion requests. This monitoring is part of our commitment to responsible gaming and is required under the terms of our gaming licence.
Customer support. Records of your communications with our team are kept so that we can track and resolve issues accurately and consistently.
Marketing communications. If you have opted in to receive promotional messages, we use your contact details and, to a limited extent, your gaming preferences to send you relevant offers. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting support@yoju-casino-ca.com.
Analytics and improvement. Aggregated, non-identifiable data about how users interact with our website is used internally to improve the user experience, fix technical issues, and plan new features. This data is not used to build individual profiles for advertising purposes.
5. Sharing Your Personal Information
We do not sell your personal information. We share it only in the circumstances described below.
Payment processors. To handle deposits and withdrawals, we work with third-party payment service providers. These include processors that handle Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Tether (USDT), and Ethereum transactions. Each processor receives only the information needed to complete the transaction, and all are bound by data processing agreements that require them to maintain appropriate security standards.
Identity verification and KYC providers. We use third-party services to verify identity documents and cross-reference your information against sanctions lists, politically exposed persons databases, and fraud watchlists. These providers act on our behalf and are not permitted to use your data for their own purposes.
Game software providers. Our game library is powered by software studios including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers may receive limited technical data (such as session tokens or anonymised player identifiers) to deliver game content. They do not receive your full personal profile.
Regulatory and law enforcement authorities. We are required by Canadian law to report certain transactions and suspicious activity to FINTRAC, and to cooperate with lawful requests from government agencies and law enforcement bodies. We disclose the minimum information required by the applicable legal obligation.
Affiliates and marketing partners. If you arrived at yoju-casino-ca.com through an affiliate link, we may confirm to that affiliate that a registration or qualifying action occurred, but we do not share your personal details with them. Affiliate tracking is done using anonymised or pseudonymised identifiers.
Professional advisers. Our legal counsel, accountants, and auditors may access personal information on a confidential basis when necessary for their professional services.
Business transfers. In the event that Yoju Casino or any part of its business is acquired, merged, or restructured, personal information held about our users would be among the assets transferred. We would notify affected users before their data became subject to a different privacy policy.
6. International Data Transfers
Yoju Casino serves Canadian users, and some of our service providers and technical infrastructure are located outside Canada. When personal information is transferred to another jurisdiction, it becomes subject to the laws of that country, which may differ from Canadian privacy law.
We take reasonable steps to ensure that any international transfer of your data is governed by a data processing agreement or equivalent contractual arrangement that requires the recipient to protect your information to a standard comparable to what PIPEDA requires. We do not transfer personal data to countries that lack adequate legal protections without first putting appropriate safeguards in place.
Quebec residents: in accordance with Law 25, we carry out a privacy impact assessment before transferring personal information outside Quebec, and we publish a summary of our transfer practices as part of our privacy governance documentation.
7. Data Retention
We keep your personal information for as long as your account is active and for a period of time afterward as required by law or legitimate business need.
Account information, identity documents, and transaction records are retained for a minimum of five years following account closure or your last transaction, in keeping with FINTRAC record-keeping requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. In some cases, retention may be longer if we are involved in ongoing litigation, regulatory investigation, or dispute resolution.
Data collected solely for marketing purposes, such as email preferences, is deleted promptly when you withdraw your consent.
Technical log data is typically retained for 12 months before being deleted or anonymised.
8. How We Protect Your Information
We use technical and organisational safeguards appropriate to the sensitivity of the personal information we hold. These include encrypted data transmission using TLS (Transport Layer Security), restricted internal access based on job function, multi-factor authentication for staff accounts, and regular security assessments of our systems.
No method of digital transmission or storage is entirely immune to risk. In the event of a security breach that poses a real risk of significant harm to you, we will notify you and report the incident to the Office of the Privacy Commissioner of Canada (OPC) as required under PIPEDA. Quebec residents will be notified in accordance with Law 25, which has its own breach notification requirements.
If you suspect unauthorised access to your account, contact us immediately at support@yoju-casino-ca.com or +1 (514) 555-0271.
9. Your Privacy Rights
Under Canadian federal and provincial privacy law, you have rights in relation to your personal information. How and when these rights apply may vary depending on your province of residence.
Right to access. You can request a copy of the personal information we hold about you. We will respond within 30 days (or within the shorter timeframe required under your province’s law) and provide the information in a format that is reasonably clear and accessible.
Right to correct. If you believe that any personal information we hold is inaccurate, incomplete, or out of date, you can ask us to correct it. We will either make the correction or, where we disagree with your request, note your objection in the file.
Right to withdraw consent. Where we are relying on your consent to process personal information (for example, for marketing emails), you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before you withdrew it, and it will not prevent us from continuing to process data we are legally required to retain.
Right to de-indexing / right to be forgotten (Quebec). Residents of Quebec have a right under Law 25 to request the de-indexing or removal of information that renders them identifiable, where the dissemination of that information contravenes the law or a court order. Contact us at support@yoju-casino-ca.com to submit a request of this nature.
Right to data portability (Quebec). Quebec residents have the right to receive personal information they have provided to us in a structured, commonly used technological format, and to have that information communicated to another person or organisation where technically feasible.
Right to object to automated decision-making. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Where any automated profiling is used (for example, in fraud detection), it is reviewed by a human before any consequential action is taken.
To exercise any of these rights, submit a written request to support@yoju-casino-ca.com. We may need to verify your identity before processing the request. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca or, for Quebec residents, with the Commission d’accès à l’information (CAI) at https://www.cai.gouv.qc.ca.
10. Children and Underage Users
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have inadvertently collected information from a minor, we will delete it promptly and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at support@yoju-casino-ca.com.
11. Responsible Gambling and Your Data
We take responsible gambling seriously. As part of our obligations under our gaming licence (8048/JAZ2020-13) and our own policies detailed at https://yoju-casino-ca.com/responsible-gambling/, we monitor player activity for signs of problematic behaviour. The personal and gaming data we hold is used to support tools such as deposit limits, session time limits, cooling-off periods, and self-exclusion.
If you request self-exclusion, we flag your account and retain your identifying information on our self-exclusion register for the duration of the exclusion period and for a reasonable period afterward, to prevent re-registration. This data processing is a legal and contractual necessity and cannot be opted out of during an active self-exclusion.
We work with responsible gambling support organisations including BeGambleAware (https://www.begambleaware.org) and Gambling Therapy (https://www.gamblingtherapy.org). These organisations may provide support services independently, and their own privacy policies apply to any information you share with them directly.
12. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies on yoju-casino-ca.com. These are used to keep you logged in, remember your preferences, measure traffic and usage patterns, and deliver relevant offers if you have consented to marketing.
You can review the specific types of cookies we use and manage your preferences by visiting our Cookie Policy at https://yoju-casino-ca.com/cookie-policy/. You can also adjust cookie settings in your browser at any time, though doing so may affect the functionality of the website.
13. Third-Party Links
This website may contain links to external sites, including responsible gambling resources and affiliate partners. This Privacy Policy applies only to yoju-casino-ca.com. Once you follow a link to another site, that site’s own privacy policy governs how your information is handled, and we have no control over or responsibility for those practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify registered users by email or by displaying a prominent notice on the website. Continued use of the website after the changes take effect constitutes acceptance of the revised policy. We encourage you to review this page periodically.
15. How to Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to raise a concern about how your personal information is handled, contact us through any of the following:
Email: support@yoju-casino-ca.com Phone: +1 (514) 555-0271 Mail: 980 Rue de la Montagne, Bureau 600, Montréal, QC H3G 1Z2
We will acknowledge your request within two business days and provide a full response within 30 days, or sooner where required by applicable provincial law.
If you are not satisfied with how we have handled your request, you may escalate your complaint to:
Office of the Privacy Commissioner of Canada https://www.priv.gc.ca Toll-free: 1-800-282-1376
Commission d’accès à l’information (Quebec residents) https://www.cai.gouv.qc.ca Toll-free: 1-888-528-7741